If you are using PageInteract to send bulk messages through Facebook Messenger and notice that messages show no error but clients are not receiving them, the issue may lie in your Messenger Conversation Routing settings. This article guides you step-by-step on how to configure your PageInteract settings properly to ensure your bulk messages reach your audience.

bulkmessage-error.mp4

Understanding the Issue

Many users experience a scenario where bulk messages appear to be sent successfully (no error reported), but clients do not actually get the messages in their Messenger inbox. This often happens due to Messenger's conversation routing settings, which control how incoming and outgoing messages are handled between your Facebook Page and connected apps like PageInteract.

<aside> 💡

The assignment of app roles (Primary Receiver and Secondary Receiver) must be done manually by a Page admin in the Page settings under "Advanced Messaging" or "Messenger settings" for each Page.

This is a deliberate security and control measure by Facebook to ensure that only authorized Page admins can change which app receives messages.

</aside>

Step-by-Step Guide to Fix Bulk Messaging Delivery on PageInteract

Step 1. Navigate to Your Facebook Page Settings

• Log in to your Facebook account with admin access to your Page.
• Go to your Facebook Page.•Click on your facebook page.

• Click on “Setting & Privacy”

• Click on “Settings”.

Step 2. Access Page Setup

• Inside Settings, select Page Setup.

• Click on “Messenger conversation routing”